There was an interesting story on A Current Affair about Lay-By. It featured the national manager of Big W telling viewers about the benefits of lay-bying goods. However, I wish someone would tell her that the Big W store at QV in Melbourne has just in the last two month discontinued their lay-by service. Oh, the irony! So why does the national Big W manager think lay-by is such a good service and the QV manager does not? Then again the QV manager thought that the revolving entry door was a good idea too!